The call center industry is booming in Pakistan, especially in Islamabad, providing numerous job opportunities for fresh graduates and experienced professionals.
With the increasing demand for customer support and telemarketing services, call centers are actively hiring in 2025. Whether you are looking for a stable income, career growth, or flexible work shifts, a call center job can be a great option.
Let’s look at a real example to understand the potential of call center jobs. Ahmed, a fresh graduate from Islamabad, struggled to find a good job.
He applied for a call center position, received professional training, and within a year, he was promoted to a senior position. His salary increased, and he gained valuable experience that helped him further his career.
This is just one of many success stories that show how call center jobs can be a stepping stone to a bright future.
Important Details
| Category | Details |
|---|---|
| Job Locations | Islamabad, Pakistan |
| Job Positions | CSR, Telemarketing Executive, TSR, Supervisor |
| Education Required | Minimum FA/FSc, Bachelor’s preferred |
| Experience | Fresh & experienced candidates can apply |
| Skills Needed | Fluency in English & Urdu, computer knowledge |
| Salary Range (PKR) | 30,000 – 120,000 (depending on role & experience) |
| Work Shifts | Morning, Evening, Night |
| Job Benefits | Flexible hours, bonuses, career growth, training |
| Hiring Companies | MindBridge, Ibex Global, TRG Pakistan, etc. |
| Application Methods | Online portals, direct applications. |
Call Center Jobs Available in 2025
Call centers in Islamabad offer various types of job roles based on experience and skill set. Some of the common job positions include:
1. Customer Service Representative (CSR)
- Handle inbound and outbound customer calls
- Resolve customer complaints and provide solutions
- Maintain customer satisfaction levels
2. Telemarketing Executive
- Make sales calls to potential customers
- Promote and sell products or services
- Meet monthly sales targets
3. Technical Support Representative (TSR)
- Assist customers with technical issues
- Troubleshoot software and hardware problems
- Provide step-by-step guidance for issue resolution
4. Call Center Supervisor/Manager
- Monitor and evaluate team performance
- Train and mentor new employees
- Ensure customer service standards are met
Eligibility Criteria for Call Center Jobs in 2025
Before applying, ensure you meet the following requirements:
- Education: Minimum Intermediate (FA/FSc), bachelor’s degree preferred
- Experience: Fresh candidates are encouraged to apply; experienced professionals will be given preference
- Communication Skills: Fluency in English and Urdu (additional languages like Arabic, French, or German are a plus)
- Computer Skills: Basic knowledge of computers, MS Office, and CRM software
- Availability: Willing to work flexible shifts, including nights and weekends
Important Dates
| Event | Date |
| Job Posting Date | January 15, 2025 |
| Last Date to Apply | February 25, 2025 |
How to Apply for Call Center Jobs in Islamabad?
To apply for call center jobs in Islamabad, follow these steps:
- Prepare Your Resume: Highlight your communication skills, customer service experience, and language proficiency.
- Search for Jobs Online: Check job portals like Rozee.pk, Indeed, Mustakbil, and LinkedIn for the latest vacancies.
- Apply Directly to Companies: Many call centers have career pages where you can submit your application.
- Walk-in Interviews: Some companies conduct walk-in interviews, so stay updated on job advertisements.
- Networking: Connect with employees working in call centers to get job referrals.
Top Call Centers Hiring in Islamabad (2025)
Here are some well-known call centers hiring in 2025:
- MindBridge (Customer support and telemarketing)
- Ibex Global (Customer service and tech support)
- TRG Pakistan (BPO services and call center operations)
- Touchstone Communications (Sales and customer care)
- Vox Network (International call center services)
Salary Expectations for Call Center Jobs
| Job Position | Experience | Expected Salary (PKR) |
|---|---|---|
| CSR | Fresh | 30,000 – 50,000 |
| Telemarketing Executive | 1-2 Years | 35,000 – 60,000 |
| TSR | 1-3 Years | 40,000 – 70,000 |
| Supervisor/Manager | 3+ Years | 60,000 – 120,000 |
Jobs Benefits for Call Center
- More Call Center Examples: Including additional call centers hiring in Islamabad (beyond the five listed) could provide job seekers with more options.
- Application Process Expansion: Expand on the application steps, such as sample email templates or resume tips.
- Call to Action (CTA): The final CTA could be stronger—perhaps including a direct link to job listings or an encouragement to apply immediately.
Conclusion for Call Center Job
Call center jobs in Islamabad are an excellent career choice for individuals seeking financial stability, skill development, and long-term career growth.
With multiple vacancies available in 2025, now is the ideal time to step into the industry. These jobs provide flexible working hours, competitive salaries, and the chance to work with international clients, making them a valuable opportunity for job seekers.
If you have good communication skills and a willingness to learn, don’t miss out on these opportunities. Apply today and take the first step toward a successful and rewarding career in the call center industry
FAQS Most Important
1. What are the basic requirements for a call center job in Islamabad?
You need at least an Intermediate (FA/FSc) education, good communication skills (English & Urdu), basic computer knowledge, and flexibility to work different shifts.
2. Can fresh graduates apply for call center jobs?
Yes! Many call centers hire fresh graduates and provide paid training to develop their skills in customer service and sales.
3. How much salary can I expect in a call center job in 2025?
Salaries vary by role and experience. CSRs earn PKR 30,000-50,000, while telemarketers and TSRs can earn PKR 35,000-70,000. Managers can earn up to PKR 120,000.
